Beautydotcom - They ignore customer email about back order

Not resolved

I placed an order for more than $100 in beauty products from on March 15th, after seeing their ad for a free gift with a purchase of over $100. I really only wanted one thing, but they suckered me to spend $100.

I got three products from that order and one of the things I ordered, a $26 item, as well as a free gift with purchase, were put on back order. Three weeks passed and I finally sent an email just to get an update on when I could expect those items and my free gift, which was supposed to be a cosmetics bag filled with free samples. It's been almost a week and they have not replied. Not only that, they posted a charge to my credit card this past Wednesday and then withdrew it, as if to test that I still had credit or something.

No email reply to my request, which was very polite. I will never purchase anything from their site again and I recommend anyone looking for beauty products go elsewhere.,, anywhere else. The order I made was to treat myself to something nice, not another headache in my life trying to chase down something that's supposed to pamper me and make me feel better about myself.

Monetary Loss: $26.

Company wrote 0 private or public responses to the review from Apr 13, 2013.

Beautydotcom - Company cancels orders

Not resolved

Update by user Apr 14, 2012

Unfortunately continues to cancel orders randomly. I honestly believe that it has something to do with the free sample promotions that they offer. As they offer free shipping at $25, if you place a small order and qualify for the free shipping and one of their beauty promotions, they normally cancel your order.

I did see that someone from responded to my first post, but he requested account information, etc. It is my understanding from reading several of the beauty blogs, that once obtains this personal information, they cancel your account. The blogs speak of one woman who had her account canceled only to be told that they will never re-open it. She stated that she had not done anything wrong and would not listen or help her. I chose not to give my information to the person that posted here in an attempt to help me.

In conclusion I have decided that there are many stores whom do want my business and I have chosen to shop with them. I spend a lot of money on cosmetics and drug store items, and have found that there are other companies whom treat their customers well and offer good promotions. I choose to shop with a company that will treat me with respect and not cancel my orders constantly because they do not want to provide the promotions they advertise. The promotions that advertise are most likely financed by the companies that are on\'s site and I think if they knew the way that treated their customers, they may actually pull their items from such a place.

Original review posted by user Mar 14, 2012

I am very unhappy with I buy a lot from them and they offer promotions.

Several times in the past month, I have had my orders cancelled as they said they were out of the items I ordered. After receiving the cancellation notices, I then went back to their website and was able to order the exact same items-WITHOUT the promotion of course. I have emailed them several times and have received their automated responses, and then emailed again for customer service. I receive the same message each time stating that they are out of the items I ordered, yet they never address that they actually do have the item in stock and that they process the second order (again-without the promotion).

I believe this is deceptive and I am going to file a complaint with the Federal Trade Commission and the BBB. Although they do have nice promotions, obviously Sephora, Nordstroms, Ulta, etc know how to treat their customers.

Company wrote 0 private or public responses to the review from Mar 14, 2012.



They have cancelled my mother in laws account, my husbands account and my sons account. I would be scared to contact them too.


Hi there! My name is Dean and I'm a Customer Care Supervisor with

I'm very sorry to hear that you have had a poor experience with and extend my sincere apologies for any inconvenience this matter has caused you. I assure you it is never our intention to mislead our customers with our promotional offers.

Please e-mail your account/order information to and I would be happy to look into this matter on your behalf. Thank-you.

Beautydotcom - Sketchy Promotions

Not resolved

I bought from for years and spent thousands of dollars with them. I did not realize you could not get more than one promotion and had several accounts.

I was called by and told I could not do this and they closed down my accounts. I told them ok but did not think I would buy from them unless it was for a promotion. The person I spoke with said fine as long as you do not try to get more than one promotion we will keep your main account open. Well, I placed an order soon after that and they cancelled the order and told me I could never shop with them again.

I was flabergasted! I did not get the promotions for free I had to spend 100.00 every time I got one. That is my story. Now I know they are having these promotional deals and adding the promotional items to your cart and to your order confirmation.

Then they send you a shipment confirmation and tell you that only the paid items are being shipped. They don't give you any chance to cancel your order like Sephora, Nordstroms, Macy's etc... they just ship the paid for items and you get no promotional items. I did call the Federal Trade Commission and the lady there told me it should be reported to them and to the local states attorneys office.

I just want people to know they can file a report at the Better Business Bureau and the Federal Trade Commission. I don't think they should be able to do this. I have been reading the blogs and they are doing this to a ton of customers. In fact a customer service rep.

at said that they send out millions of emails but only had 700 promotional items in stock. Not a good system at all

Company wrote 0 private or public responses to the review from Mar 03, 2012.



BEAUTY.COM is just the worse. Again, with the offer of a free item and it never sends it.

I hope buyers will get smart enough and not spend any more of their hard earned money with this unfriendy company.

I am DONE with them. I will take my thousands of dollars a year to some one who appreciates me.

#455675 did it again. Cancelled the free gift but sent the items that were paid for.

I will be contacting the Federal Trade Commission again.

I hope that they will take action against this company soon. Unbelievable.....



What contact and be banned from shopping there??? I think it is terrible that consumers have to be afraid to contact a customer service department in fear of what they will do to your account.

I see you have another complaint about the promotions. If continues to deceive consumers this way I am sure that there will be more complaints to the BBB and the Fed. Trade Commission. I also think that consumers will go to more deserving websites such as Sephora, Nordstoms, Macys etc...

These great stores are offering more incentives to buy and are not kicking people off their websites. I am happy to spend my 5000.00 to 6000.00 a year at these other stores....


I am also very upset with the dealings of I have had numerous orders canceled when I placed an order.

They appear to wait several days, cancel the order and of course you do not receive the promotion.

Every time they have canceled my order they claimed it was due to the items being out of stock, but each time, I went back and was able to order the EXACT items again, but of course with NO promotion. I am not sure what they think they are doing, but I am going to file a complaint as well as I find this practice very deceptive.


Hi there. My name is Dean and I'm a supervisor with Customer Care.

I want to extend our sincere apologies for any inconvenience or confusion caused by this matter. I assure you that our gift with purchase offers are not at all intended to be misleading or deceptive and that we would like an opportunity to make this right. At your earliest convenience, please e-mail with your account/order information and I will investigate this matter and get back to you.

Again, please accept our apologies. I look forward to hearing from you soon.

View more comments

You May Also Like